9 computer software for customer information systems applications and user manuals sold packaged therewith; software for financial management and user manuals sold packaged therewith; software for meter data management and user manuals sold packaged therewith; computer and application software for use in customer information system billing and application solutions and user manuals sold packaged therewith; computer and financial software for use in monitoring accounts, revenue, budgets, accounts payable, accounts receivable, managing inventories, operational functions, human resources, payroll, recruitment and benefits for employees; computer software for use in the utility market for use in gathering, managing and customer account data and billing and user manuals sold packaged therewith